Welcome home. You’re with Catana now.
Everything in one place — how to reach us, how to pay rent, how to get repairs done, and what to do in an emergency. Start by confirming your details below; it takes about two minutes.
Your quick start
The four things to know right away. Save them now.
Confirm your details
So rent, receipts and every message reach the right person. Takes about 2 minutes.
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Thanks — we’ve got your details. Keep scrolling for your handbook, and save our number: (226) 507-2118.
Before you move in
Your tenant handbook
The whole thing, in pictures — not nine pages of fine print. Tap “Download handbook” at the bottom for a clean PDF.
Know your home — find these on move-in day
Breaker panelReset: flip fully OFF, then ON
Main water shut-offUsually near the front foundation wall
Outside tap shut-offDrain it before the first freeze
Smoke + CO detectorsTest monthly; tell us if one chirps
GFCI outletsKitchen/bath — reset the popped button
Moving in
- Tenant insurance is required — send us your provider & policy # before move-in, and keep it active all tenancy
- Plus-utilities? Set up gas / hydro / water in your name
- Do the move-in inspection — note anything already worn so you’re never charged for it later
Paying rent
- Due the 1st of every month — weekends & holidays included
- Receipts any time — just ask
- Tight one month? Tell us before the 1st — we’d rather plan than chase
Repairs & maintenance
- Use the repair form and add photos, or text them to (226) 507-2118
- Your part: light bulbs · furnace filter every 3 mo · dryer lint trap · softener salt
- We reply within one business day and book the right trade
- We give 24 hours’ written notice before anyone enters, unless it’s an emergency
- Damage you or your guests cause, or a missed visit you confirmed, may be charged
House rules
- Parking — your assigned spot; plate on file
- Smoking — check your lease’s smoking policy before lighting up anywhere
- Pets — check your lease’s pet policy first
- Keep noise reasonable; garbage out the night before pickup
Seasons
- Winter: keep heat at a safe level so pipes don’t freeze
- Clear & salt snow where your lease says it’s yours
- Drain outside taps before the freeze
- Storms: please limit requests to real safety issues
Moving out
- At least 60 days’ notice on Form N9, ending on the last day of a rental month (not before a fixed term ends)
- Leave it clean — we’ll share a simple checklist
- Return all keys, labelled
- We walk through the unit with you. Normal wear and tear is never charged
Living in a condo or strata?
Then the condo corporation’s own rules apply too — noise, pets, parking, garbage, common areas, and booking the elevator for move-in. If your home is a condo, we’ll include the building’s rules with your welcome email so you have them from day one.
Emergency, or not?
If life or safety is at risk, call 911 first — then call us. Otherwise, here’s the quick rule.
Call us now
- Flooding · burst or frozen pipe
- No heat in cold weather
- Sewage backup · gas smell (get out first, then call 911 from outside)
- No power to the whole unit · lockout
Not urgent — send a request
- AC out · appliance not working
- One outlet or breaker (reset it first)
- Dripping tap · annoying noise
- Anything that isn’t a safety risk
Please don’t flush or pour these
Clogs caused by these get charged back — when in doubt, bin it.
| Item | Where it goes |
|---|---|
| Wipes — including “flushable”, baby & disinfecting | Garbage |
| Diapers · cotton swabs · dental floss · bandages | Garbage |
| Cigarette butts | Garbage |
| Coffee grounds · egg shells · food scraps | Green bin |
| Fats · oils · grease | Green bin / garbage |
| Hair · paper towel & napkins | Green bin |
Request a repair
Not an emergency? Send it here with a photo or two. We reply within one business day.
Save our number — that’s really all you need
One contact for rent, repairs and questions. We’re glad you’re here.
